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Frequently Asked Questions

Do you have any plumbing & contracting questions? Benard Brothers has provided answers to some commonly asked questions below. If you don’t see an answer to a question you have, please call us or fill out the form on our Contact Us page & we will be in touch with you!

1. Do you give quotes over the phone?

Yes, in some cases. Our trained plumbing professionals are equipped to provide certain general quotes over the phone. However, some jobs require a more in-depth approach to accurately providing an quote. For those jobs, we like to set up a time where one of our plumbers can visit the project site & talk with you about your project goals. There is no charge & no obligation to having an in-home estimate provided.

2. Are you insured?

Yes, our staff is entirely licensed & insured in the state of Pennsylvania.

3. How do I know you will do a good job?

Here at Benard Brothers our approach is very customer-driven. If you are not happy, then we are not done with our job. We strive for perfection & we do not take short cuts. We believe in the honor system & treating others’ homes & businesses as we would want ours treated. If at any time you have a comment about a Benard Brothers team member, please call us today to discuss your experience.

4. Do you do residential & commerical work?

Absolutely! Our team is fully trained in residential, commercial, & new construction plumbing. We have done work in homes, restaurants, store fronts, & even apartment buildings.

5. Are your technicians on commission?

No. Our professionals do not make a commission % on each job. We are a small, family owned business & prefer to keep our prices as competitive as we can for our clients, which means a set pay scale. Since our staff isn’t paid on commission, we can promise that our professionals have your best interest in mind. You won’t find any services being recommended to you that we do not feel are necessary for your plumbing issue being resolved properly.

6. Do you work with Property Management companies?

Yes. We offer plumbing services to everyone, including management companies & office complexes. We carry all of the proper insurances to do so.

7. Do you charge for your estimates?

No. We offer free estimates & quotes, whether it be in person or on the phone. There are never any hidden fees.

8. What methods of payment do you accept?

Currently we accept cash or check payment. Payment is due upon job completion, & sometimes a deposit is necessary. We are working towards accepting all major credit cards, & we apologize for any inconvenience this may cause at this time.